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Terms and Conditions: SoftSkillingIt

1. Introduction and Ownership

  • Company Information: SoftSkillingIt is owned and operated by Productive Avenues Ltd (hereafter "Productive Avenues").
  • Agreement to Terms: By accessing and using our website and services, you accept these terms in full.
  • Website Content: All material on the site ("Content") belongs to Streets Consulting/Productive Avenues. Content is provided for general information and is not intended to address specific personal requirements.

2. Services and User Responsibilities

  • Course Scope: We provide online professional development courses.
  • Account Accuracy: You must provide accurate and complete information when creating an account, and are responsible for maintaining the confidentiality of your password.
  • Modification of Services: We reserve the right at any time to change or discontinue any aspect or feature of this website without notice.

3. Payments and Billing

  • Advance Payment: All payments for services must be made in advance via major credit or debit card
  • Debt Recovery: We reserve the right to process your personal data where necessary for our legitimate interests to recover debts due to us.

4. Refund and Cancellation Policy

  • Course Satisfaction Guarantee: We offer a 100% satisfaction guarantee. You may request a full refund until 12am (midnight) on the last day of your enrolled course.
  • Cancellations within 7 days of purchase qualify for a full refund, provided no content has been accessed. After 7 days, no refunds are provided.
  • Request Process: Refund requests must be made in writing to [email protected]. Please allow 2 weeks for the transaction to be processed.
  • Exceptional Circumstances: We may consider refund requests on a case-by-case basis for valid, exceptional reasons.

5. Intellectual Property and Digital Products

  • Copyright: All content, including videos, articles, and digital products, is the property of Productive Avenues Ltd and is protected by copyright laws.
  • Usage Restrictions: Digital products require written permission for use outside our platform, and you must maintain their current branding.
  • Access Recommendation: It is recommended that you download materials to your own devices to avoid future access issues with the Kajabi platform.

6. Limitation of Liability and Disclaimers

  • "As Is" Basis: Services are provided on an "as is" and "as available" basis without any warranties of satisfactory quality or fitness for a particular purpose.
  • No Guarantees: The course does not make any guarantees regarding your career progression or success.
  • Damages: Neither Productive Avenues nor its employees shall be liable for any loss of profits, or for any indirect, incidental, or consequential damages arising from the use of our services.
  • External Links: We accept no responsibility for the material on any third-party site linked from or to this website.

7. Data Protection and Privacy

  • Data Controller: Productive Avenues Ltd acts as the controller responsible for your personal data.
  • Legal Rights: You have the right to request access to, correction of, or erasure of your personal data.
  • Data Retention: By law, we must keep basic information about customers (Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.
  • Security: We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.


 Privacy Policy

1. Important Information and Who We Are

  • Purpose: This privacy notice aims to give you information on how SoftSkillingIt, brought to you by Productive Avenues Ltd ("we", "us", or "our"), collects and processes your personal data through your use of this website.
  • Controller: Productive Avenues Ltd is the controller and responsible for your personal data.
  • Contact Details: For any questions regarding this policy, please contact us at [email protected].
  • Age Restriction: This website is not intended for children, and we do not knowingly collect data relating to children.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

  • Identity Data: Includes first name, last name, and username.
  • Contact Data: Includes email address, billing address, and telephone numbers.
  • Financial Data: Includes payment card details, which are passed directly to our payment processors (Kajabi Payments) and are not stored on our systems.
  • Transaction Data: Includes details about payments to and from you and details of products/services purchased.
  • Technical Data: Includes IP address, login data, browser type, time zone setting, and operating system.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing Data: Includes your preferences in receiving marketing from us.

 

3. How We Use Your Personal Information

We will only use your personal data when the law allows us to, specifically for:

  • Performing a Contract: To register you as a new customer and deliver our online courses and digital content.
  • Legitimate Interests: To improve our products, manage our relationship with you, recover debts, and protect our business.
  • Legal Compliance: Where we need to comply with a legal or regulatory obligation.
  • Marketing: To send you promotional emails about new services and offers, provided you have given consent or have not opted out.

 4. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third parties who provide IT, system administration, and payment processing services.
  • Legal Authorities: When required by law or to protect our rights and safety.
  • Business Transfers: Third parties to whom we may choose to sell, transfer, or merge parts of our business.

5. Data Security and Retention

  • Security Measures: We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
  • Retention Period: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or tax requirements.
  • Tax Obligations: By law, we must keep basic information about our customers (Contact, Identity, and Transaction Data) for six years after they cease being customers.


6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws, including the right to:

  • Request Access: Receive a copy of the personal data we hold about you.
  • Request Correction: Have any incomplete or inaccurate data we hold about you corrected.
  • Request Erasure: Ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Withdraw Consent: Withdraw your consent for marketing at any time.

7. Cookies

  • Usage: We use "analytical" and "traffic log" cookies to distinguish you from other users and improve our website.
  • Control: You can set your browser to refuse all or some cookies, but please note that some parts of this website may become inaccessible or not function properly if you do so. 
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